Contact Us LazyApply

How to Reach Us When You Need Help

Look, we get it — sometimes things don’t work exactly as you expect, and that’s okay. Whether it’s a hiccup with our AI-powered job matching or questions about scheduling interviews, reaching out to us can save you a lot of time and hassle. We want to be as accessible as possible because your job search deserves smooth support.

From our experience, users often contact us for technical issues with our Chrome extension, subscription questions, or help syncing with job boards like LinkedIn and Indeed. But here’s the thing: the sooner you contact us, the quicker we can get you back on track.

Where and How to Contact Us

We offer three main ways to get in touch, depending on what you need. So no matter your preference, there’s a path for you:

Email Support System

This is great for detailed questions or when you want to explain a problem clearly. Just send your message to [email protected]. Make sure to include your registered email, what’s going wrong, any screenshots, and your subscription plan. The more info, the faster we can help.

In-Platform Support Chat

If you’re logged in and want a quick answer, try our live chat. You’ll find it in your dashboard (usually bottom right). Our team is available Monday through Friday, 9 AM to 6 PM EST, responding within a few hours during those times.

Contact Form on Our Website

Not logged in? No problem. Head to lazyapply.com, scroll down to the footer, and click “Contact Us.” Fill out your details, including your subscription status, so we know how best to assist you.

Common Technical Issues and How We Help

Technical problems can be frustrating, but our support team is prepared to guide you through most of them. Here’s what we see most often and how you can help us help you.

Chrome Extension Troubleshooting

If the extension isn’t behaving, try this first:

• Refresh your browser
• Disable then re-enable the extension
• Make sure you’re logged into the correct job boards
• Clear your browser cache

If it still acts up, contact us with your Chrome version, job boards in use, and any error messages.

Profile and Resume Upload Problems

These are usually about file types or saving issues. We accept PDF, DOC, and DOCX for resumes. If your profile fields aren’t saving, it might be a browser glitch. Also, check your subscription limits on how many resumes you can upload.

Application Tracking Issues

Billing and Subscription Support Made Simple

Billing questions can sometimes feel complicated, but if you know what info to provide, we can handle your requests swiftly.

Payment Issues

Make sure when you contact us, you include your subscription plan, payment method, any transaction ID, and error messages. For security, we only discuss billing with the registered account holder.

Changing Your Plan

Want to upgrade or switch? Just tell us your current plan, desired plan, billing cycle preference (monthly or yearly), and any specific needs. We usually process these within 24 hours.

Refund Requests

Explain why you’re requesting a refund, when your subscription started, and any problems you faced. Being clear helps us understand and act faster.

How to Share Feature Requests and Feedback

Honestly, some of our platform’s coolest tools started as user ideas, so don’t hesitate to tell us what you’d love to see.

Submitting Requests

Send detailed feature requests via email. Explain the problem you want solved, your proposed solution, and if you think other users would benefit.

Feedback We Track

Regional and Time Zone Support Across the USA

We know the US job market varies a lot by region, so when you contact us, it helps if you mention your target job locations and preferred job boards. This way, we can tailor our advice to your specific area.

Support Hours by Time Zone

• East Coast (EST): 9 AM – 6 PM
• Central Time: 8 AM – 5 PM
• Mountain Time: 7 AM – 4 PM
• West Coast (PST): 6 AM – 3 PM

Our support team works primarily in Eastern Time, but we try to accommodate users from all zones during their business hours.

Urgent Issues: Security and Critical Failures

Some problems demand immediate attention. If you think your account has been compromised, email [email protected] right away. Change your password if you still can, check your recent activities, and notify us.

Technical Failures That Block Use

If you can’t use the platform at all, try contacting us through both email and in-platform chat. Mark your messages as “urgent” and provide detailed info so we can prioritize your case.

Before You Contact Us: Resources to Try First

We want to make sure you get help fast, so if your issue is common, these resources might save you time:

Knowledge Base Articles

Our help center covers everything from getting started to troubleshooting and tips on optimizing your job applications.

Video Tutorials

Check out our YouTube channel for clear, step-by-step walkthroughs on setting up your profile, configuring job matches, and more.

Community Forum

Our user community is a great place to ask fellow job seekers for advice, share strategies, and get unofficial support.

What to Expect When You Contact Us

Here’s a realistic snapshot of how quickly we respond and resolve issues:

How to Help Us Help You Faster

• Include your registered email and subscription plan
• Provide browser and OS details
• Share job boards involved and any error messages
• Describe when the issue began and what you’ve tried
• Explain how urgent the problem is for your job search

Following Up

If you don’t hear back within these windows, check your spam folder. Reply to your original email rather than starting a new thread, and include any ticket numbers we gave you. We want to assist you, but sometimes it takes a little persistence.